Our Warranty
Every device that leaves our warehouse has undergone a rigorous quality process. Your satisfaction and trust are our top priorities.
Verified Quality
Before a device reaches our shop, it is fully tested and put through its paces by our technicians — mechanically, electronically, and visually.
12-Month Warranty
We offer a 12-month dealer warranty on all our devices. So you can buy with peace of mind — we stand behind every product.
Personal Support
If you need to make a warranty claim, we are here for you. Our customer service team will guide you through the entire process — straightforward and as equals.
What this warranty covers — and what it doesn't
12 months retailer warranty are included with every device, optionally extendable for an additional charge to 24 or 36 months. Covered are hardware defects, malfunctions, and damages incurred during transport. Damages due to improper handling are not covered. The statutory warranty remains unaffected — the retailer's warranty is additional.
A warranty claim proceeds in three steps: you make contact, send in the device, and we repair it or provide a replacement. This is distinct from returns: As a consumer, you have a 14-day right of withdrawal from receipt of goods, without stating reasons — this is not a warranty claim, but a withdrawal, and the conditions for this are stated in the cancellation policy.
Choose Your Peace of Mind
You are protected for 12 months as standard. Want to stay worry-free for longer?
Our standard promise for every device. Full protection from day one.
- Full hardware protection
- Priority service
Double the security for a small surcharge. The sweet spot for our customers.
- Full hardware protection
- Priority service
Maximum protection for the entire lifespan of your device. Absolute peace of mind.
- Full hardware protection
- Priority service
* The warranty extension can be selected directly on the product page.
How a warranty claim works
Get in Touch
Contact our customer service team by email or phone. Briefly describe the issue — we will help you quickly.
Send In the Device
We coordinate the return of the device. In most cases, we organize pick-up for you — conveniently from your home.
Repair or Replacement
Our team inspects the device and either repairs it or sends you an equivalent replacement device — as quickly as possible.
What's covered?
Hardware Defects
All technical defects that occur through no fault of the buyer — e.g., memory, motherboard, power supply unit, or display.
Malfunctions
Device won't start, freezes, or constantly displays errors? We analyze and fix the problem.
Shipping Damage
Should your device arrive damaged, we will resolve it quickly and easily — a photo is all we need as proof.
Questions about the warranty?
Our team is here for you — just get in touch and we'll help you quickly and easily.
Contact us now