Frequently Asked Questions

A refurbished device is used, but not simply resold: it is cleaned, tested in full and, where needed, fitted with new components before it enters the shop. Only then does it receive a condition grade.

Most devices here are Refurbished. Alongside them are B-Ware and C-Ware — tested to the same standard, but with visible marks on the casing and priced lower for it. Premium marks devices in particularly good condition. The grade is stated on every product page.

On this page, you'll find the questions we receive most frequently: what "refurbished" specifically means to us, how long the warranty lasts, how shipping and returns work, and what payment methods are available.

First things first: Each device is fully tested by our technicians before it enters the shop. 12 months retailer warranty are included with every device, optionally extendable for an additional charge to 24 or 36 months. Shipping is free, ready for dispatch within 24 hours, delivery within 1–3 working days within Germany.

Two points that are particularly often asked about: Returns are handled via the right of withdrawal — 14 days from receipt of goods, without stating reasons; refunds are made via the same payment method used for the purchase. And for payment by invoice, the amount is due within 14 days of invoicing. The full terms and conditions can be found in the cancellation policy and the general terms and conditions.

If your question isn't listed, please write to us using the contact form — we will reply personally.